GS-Business Manager

Manage your customer interactions and business activities easily with a fast, flexible and affordable CRM software solution.

Ideal for small and medium sized businesses.

What is CRM ?

Put simply, Customer Relationship Management (CRM) is an industry term for software solutions that help companies of any type to manage customer relationships and business opportunities in an organised way.
Through customer relationship management, businesses can gain insight into the behavior of their customers and their own business operations so as to ensure that customers are served in the best possible way. This critical business knowledge, is paramount to the success of any business.

GS-Business Manager is a CRM solution containing a comprehensive array of features and functionality which can be used as a central solution for managing customers, contacts, associates, projects & time billings, call centres, help desk, activities and customer related documents, to name but a few.

Also available as a web-based solution for the management of dynamic website content (i.e. content management) such as eCommerce scenarios, knowledge-based systems, etc.

Key Features

Account & Contact Management Manage customers and other businesses as well as related contact persons. Flexible customer classification, customization and integration with Microsoft Outlook. Project Management Manage your projects / jobs and monitor progress interactively. Create budgets, add time/billings and view budgeting & profitability analysis for each project (in tabular form & graphical charts). Incident Management Handle customer support incidents, enquiries & issue handling. Activity Management Manage all customer interactions including tasks, calendar appointments & phone calls. Document Management Attach any type of electronic document to a customer account, project, activity or other. Documents can include Microsoft Word, Excel, PowerPoint, Outlook Emails, images and even video content. Create new documents automatically from templates with Microsoft Word automation. Products & Services Manage your products and services; Create customer contracts and maintenance schemes; Control customer assets. Timesheets & Billings Personal timesheets and project billing analysis. View employee work by day, week, month, year and project to name but a few.

Call Centre & Activity Dispatch Centre Track incoming phone calls & tasks and quickly and easily allocate them to the appropriate staff. No more need for post-it notes!!! Help Desk & Knowledge Bank Create a knowledge bank and resources for problem solving and references for your business activities. Customer Asset Management Manage the products and services assigned to each customer (including serial numbers and other product characteristics). Mass-Mailing Fully customizable personalised marketing & sales campaigns via Email / Fax / SMS / Mail-Merge / Labels) News & Event Management Manage company news and events and publish this information to your website. Membership Management Manage membership schemes and members. Track member interactions and loyalty points. Print labels and perform mass-mailing. Training Centre Management Create training courses and track participants, interactions, grades, credits and history.